I have a friend who is graphic designer for a small shop. Customers drop off work at the front desk, and depending on how much effort it works out to be, it can land on his desk.

Some customers insist on explaining to “the designer directly”. They get told/warned that it’s more expensive (hourly) and that the clock starts as soon as he walks up to the counter. And some customers agree to these terms.

It’s always entertaining to hear his stories.