My dad and I were shopping at Home Depot one December and found a small Christmas decoration I wanted. When we got it to the register the cashier couldn’t find a tag or sticker on it. Normally I’d go get another one with a tag but this was the only one they had. The cashier tried looking it up through the computer system but still couldn’t figure it out. She handed it to us and told us it was free because it was the store’s fault that she couldn’t find the price.
We’ve been enjoying that decoration for years, my mom still puts it in the middle of her kitchen display. And we always remember how nice that cashier was to us.
For decades there was a funeral parlor down the street from my house. Right in the middle of a busy residential neighborhood in the city. There’s only on-street parking and they had two spots in front of their building reserved for funerals. Only no one ever parked there. No cars, limos, hearses, anything. A neon open sign turned on every day over their door but no one ever came or went.
My parents had a tenant who was an elderly gentleman with few relatives. When he died, my mom called the parlor to arrange the funeral but no one answered. She left a message on their machine but no one ever called back. We weren’t fully surprised because we’d been calling it a front for years, but mom was unconvinced until then.
The building got fully renovated a few years ago and we actually saw a funeral taking place, so they’ve upped their game.