I run an online business and the vast majority of people who contact me daily ask a question that is literally answered in the first sentence of the description.

The problem is people will still just use Etsy rather than going direct to the business, even if going direct is significantly cheaper, because it’s easier.

You see it with fast food deliveries as well. People would rather just order through just eat or deliveroo rather than ringing the place up and saving quite a decent amount on their order for both themselves and the local restaurant.

Unfortunately people just want convenience these days.

I run an online business and have had quite a big increase in people not getting their items since the beginning of the year.